How to Configure a Keyword to add a User to a Contact List

Date: July 21, 2022

Author: Andreas Garcia

1. Go to Cloud Contact AI

2. Click on SETTINGS

Step 2 screenshot

3. Click on Phones

Step 3 screenshot

4. Click on Add Keyword Action

Step 4 screenshot

5. Select Add Contact to List from Action

Step 5 screenshot

6. Click on the Combobox to Specify the List that You Would Like Users Added To

Step 6 screenshot

7. Click on the ABC List

Step 7 screenshot

8. Click on Keywords…

Step 9 screenshot

9. Type “How are you”

Now when your users send a SMS message to your phone number with the message “How are you”, they will be added to the ABC List. You’ll then be able to market to the ABC list through CCAI Step 8 screenshot

10. Click on Update

Step 10 screenshot